Lesson & billing policy

Booking your lesson

Your lesson time is held for you once your lesson is paid for. You can book, reschedule and cancel from the student portal whenever you like — you don't need to catch Jimmy to do it.

If you need to cancel

Life happens. The aim is always to find you another time, not to take your money for a lesson you didn't have.

• 24 hours' notice or more. Your lesson goes straight back into your account and you can rebook it for any open time. Nothing is lost.
• Less than 24 hours' notice. The lesson is used up. That time was set aside for you and it's too late to offer it to anyone else.
• If something genuinely serious happened, tell Jimmy — this is a policy, not a machine, and he'd rather sort it out with you than have you quit over it.
• Not showing up without letting Jimmy know counts as a lesson used. Repeatedly doing it may mean losing your regular slot.

Make-ups, not refunds

Lessons aren't refundable in money. What you've bought is time with Jimmy, and if you can't use a particular slot the answer is a different slot. As long as you cancel 24 hours ahead you can rebook as many times as you need to.

Monthly plans

A monthly plan books you a regular weekly slot and charges once a month.

• 30-minute weekly lesson — $130 a month.
• One-hour weekly lesson — $240 a month.

• Going away? You can pause from the student portal. Your billing date moves out by the same amount, so you're not paying for weeks you're not here.
• Cancelling. You can cancel at any time. You keep your lessons through to the end of the month you've already paid for, and anything scheduled after that is released so someone else can take the time.
• There are no part-month refunds.

Sharing your lessons

If you've bought lessons you can't use, they can be passed to a friend or family member. Message Jimmy and he'll move them across.

If prices change

Whatever you've already bought keeps the price you paid until it renews. Any change applies from your next renewal, and you'll hear about it before it happens.

Questions

Ask Jimmy. Anything in here that turns out to be unfair in your particular situation is worth a conversation.